Divorce Makeover

Last updated: March 2025

Divorce Makeover (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store and protect your information when you access our website, engage with our services or purchase our digital or physical products and services.

1. What We Collect

We may collect the following personal and sensitive information:

• Personal Details: Name, date of birth, address, phone number, email address.

• Sensitive Information: Information about your relationships, lifestyle preferences, health goals or transformation aspirations (only when you provide it voluntarily).

• Transactional Information: Payment details (processed securely through third-party gateways), appointment records, service history.

• Technical Data: IP address, browser type, device ID, pages visited, cookies and similar technologies.

2. How We Collect Information

We collect information in the following ways:

• When you visit our website or social media pages

• When you complete an online form, survey, or questionnaire

• When you purchase a product or book a service

• During phone, email, or video consultations

• Through cookies and analytics tools (Google Analytics, Meta Pixel, etc.)

3. Why We Collect Your Information

We collect your information to:

• Provide you with tailored services, programs and support

• Communicate with you about bookings, products, promotions, events and giveaways

• Deliver digital products and manage your access to them

• Understand your preferences and improve our service offerings

• Administer competitions, newsletters, and community events

• Ensure safety, integrity and accountability in service delivery

We only collect and store data that is reasonably necessary for our business operations and delivery of services.

4. Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in delivering services, such as:

• Stylists, coaches, designers, and other makeover professionals

• Digital service providers, IT and email hosting providers

• Payment processors (e.g., Stripe, Square, PayPal)

• Marketing and analytics platforms (Meta, Google, Mailchimp)

We only share what is necessary, and we ensure all third parties are compliant with data protection laws. We are not responsible for third-party privacy practices and encourage you to review their policies separately.

5. Storage and Security

Your data is stored on secure servers and encrypted systems. We take all reasonable steps to ensure the protection of your personal data, including:

• Secure passwords and access protocols

• Regular data backups and audits

• Staff confidentiality agreements

• Firewalls, anti-virus, and cyber protection

Despite our best efforts, no method of online transmission or storage is 100% secure. By using our services, you acknowledge this.

6. Marketing Communications

If you opt in, we may send you newsletters, marketing content, and offers. You may unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

We comply with the Spam Act 2003 (Cth) and will never send unsolicited marketing emails or share your information for external marketing purposes without your consent.

7. Access and Correction

You have the right to:

• Access any personal information we hold about you

• Request correction or deletion of your information

• Withdraw consent at any time (subject to legal and contractual obligations)

Requests should be sent to: nicole@divorcemakeover.com

We will respond within 30 days in accordance with the Privacy Act.

8. Cookies & Analytics

Our website uses cookies and other tracking technologies to enhance user experience and analyse performance. Cookies may store information such as:

• Site preferences

• Login status

• Session identifiers

You may disable cookies in your browser settings; however, doing so may limit the website’s functionality.

9. Data Retention

We retain your personal information for as long as necessary to fulfil our obligations and purposes outlined above or as required by law. When no longer needed, we take steps to securely destroy or de-identify the data.

10. Overseas Disclosure

Some of our digital service providers may store or process data overseas (e.g., USA or EU-based platforms like Google, Meta, FB). We take steps to ensure your data remains protected and handled in accordance with Australian privacy laws, including ensuring appropriate contractual and security safeguards.

11. Complaints and Contact

If you believe your privacy has been breached, or if you have a question about our policy, please contact us:

  Nicole@divorcemakeover.com
 PO Box 1285 Bondi Junction, NSW 1355, Sydney Australia,
 0420 227 820

We take privacy concerns seriously and will respond promptly. If you are not satisfied, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

12. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or the law. Updates will be posted on our website with the revised effective date.

Terms & Conditions

Divorce Makeover

Last updated: March 2025

1. Acceptance of Terms

By accessing or using the Divorce Makeover website, services, or purchasing any of our packages (whether physical, digital, or hybrid), you agree to be bound by the following Terms and Conditions, Privacy Policy, and any other legal notices or disclaimers published on our website. If you do not agree, you must not use our services.

2. Jurisdiction and Governing Law

Divorce Makeover is an Australian-owned and operated business. These Terms are governed by and construed in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

3. Services

Divorce Makeover provides personal transformation and empowerment services for women, including but not limited to:

• Personal styling and wardrobe makeover

• Bedroom/home transformation

• Health and beauty treatments via third-party professionals

• Business and entrepreneurial coaching

• Sale of digital courses and programs

We reserve the right to update or modify our offerings at any time without notice.

4. Third-Party Services

Divorce Makeover collaborates with a network of third-party providers, including but not limited to beauty professionals, stylists, wellness professionals, surgeons, cosmetic dentists, designers, life coaches, business mentors, and digital product creators. While we work with highly regarded professionals and take reasonable steps to vet and recommend reputable trusted partners, we make no warranties, representations, or guarantees as to the quality, reliability, or results of services provided by these third parties.

By engaging with a third-party provider through Divorce Makeover, you acknowledge and agree that:

• All third-party services are offered independently and are not under the direct control of Divorce Makeover.

• We are not liable for any loss, damage, injury, dissatisfaction, or other outcomes resulting from your engagement with a third-party provider.

• Divorce Makeover does not assume responsibility for the acts, omissions, negligence, professional conduct, or performance of any third-party service provider.

• Any issues, complaints, or disputes must be addressed directly with the third-party provider. However, we may, at our discretion, assist in mediating to help resolve the issue.

• You are responsible for reviewing the terms and privacy policies of any third-party service provider prior to engaging their services.

By using our services, you release Divorce Makeover from all claims, demands, and liabilities arising from or connected to third-party services. We strongly recommend exercising due diligence before entering into any agreements with external providers introduced through our platform.

5. Payment Terms

All services and digital products are to be paid for in full upfront, unless otherwise agreed in writing. Divorce Makeover may offer payment plans on a case-by-case basis at its sole discretion. If you are granted a payment plan, you must adhere to the agreed payment schedule.

Non-payment or late payment may result in termination or suspension of services without refund or notice.

6. Refund and Cancellation Policy

Due to the customised and transformational nature of our services, all sales are final and non-refundable, except as required by Australian Consumer Law. Where applicable, any requests for refunds or cancellations will be assessed on a case-by-case basis and may incur administrative fees.

For digital products or programs and downloadable materials, no refunds will be issued once access has been granted.

If an event, appointment or coaching session is rescheduled or cancelled by us, we will offer an alternative time or a credit for the session to go on at a later date.

If communication becomes aggressive or abusive at any time, Divorce Makeover reserves the right to terminate services immediately.

7. Intellectual Property

All content on this site — including logos, brand names, program materials, graphics, video content, audio, and written material — is owned by Divorce Makeover or its licensors. You may not reproduce, copy, distribute, sell, or exploit any content for commercial purposes without express written permission.

8. Client Responsibilities

You are responsible for:

• Providing accurate personal information during registration or service engagement

• Communicating clearly with our team and third-party professionals

• Attending scheduled appointments or sessions

• Maintaining confidentiality of digital product access credentials

Failure to comply may result in service termination without refund.

9. Disclaimers

All services are provided “as is” and “as available.” While we strive to provide transformative experiences, we do not guarantee specific outcomes. Results will vary based on individual participation, mindset, effort, and external factors.

We are not medical, psychological, legal or financial advisors. Our services do not constitute therapy or professional counselling.

10. Limitation of Liability

To the fullest extent permitted by law, Divorce Makeover, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits or data, arising from your use of our website or services.

11. Amendments

We reserve the right to update these Terms and Conditions at any time. It is your responsibility to check this page regularly for updates. Continued use of the site and services indicates your acceptance of any changes.

12. Contact

For questions or concerns, please contact us at:

 Nicole@divorcemakeover.com
PO Box 1285 Bondi Junction, NSW 1355, Sydney Australia,
0420 227 820